Auckland , New Zealand

Toronto Inspires Settlement Website for New Aucklanders

September 14, 2011

Organizing settlement services around a user-friendly hub

One of the more frustrating experiences for many newcomers is simply trying to figure out what settlement services are available to them. To help ease that difficulty, the Auckland Regional Migrant Services Trust (ARMS) has introduced a one-stop-shop to meet the needs of newcomers. Launched in August 2011, the website, already includes information from 75 service providers.

The website found its model in Toronto-based, which was developed by the Ontario Council of Agencies Serving Immigrants (OCASI). The OCASI site covers questions many newcomers ask such as how to get a driver’s licence or enrol children into school, a forum for asking questions and a list of services by community.

Unlike the OCASI website which is a province-wide endeavour, the Auckland site is city-specific, addressing newcomers as ‘New Aucklanders’. It covers similar topics, such as job hunting, accreditation for professional qualification as well as tips for daily life such as using public transportation and the postal service.

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